Certified Application Counselor Practice Test

Which document might a consumer need if they suspect their personal information has been compromised?

1. Assistance from an attorney

2. Identity theft protection guide

3. FTC complaint form

4. Insurance provider policies

The correct answer is: FTC complaint form

A consumer who suspects that their personal information has been compromised should consider filing a complaint with the Federal Trade Commission (FTC). The FTC complaint form is a critical document in this scenario as it allows individuals to report identity theft and other fraudulent activities. Filing a complaint with the FTC creates a record of the incident, which can be crucial for recovering from identity theft and may also assist law enforcement in their investigations. Additionally, completing an FTC complaint form provides the consumer with a recovery plan, which includes important steps to take if their identity has been stolen. This can help the individual navigate the complexities of identity theft, such as disputing fraudulent charges and minimizing the repercussions of having their personal information compromised. While assistance from an attorney, an identity theft protection guide, and insurance provider policies may also be helpful in addressing issues related to identity theft, they do not have the same direct impact on reporting the theft and initiating recovery processes as the FTC complaint form does. The FTC serves as a central resource for consumers dealing with these challenges, making its complaint form a fundamental step in response to suspected identity theft.