Certified Application Counselor Practice Test 2026 - Free Practice Questions and Study Guide

The FFM Call Center, or the Federally-facilitated Marketplace Call Center, provides support around the clock for health insurance inquiries. This service is designed to assist individuals with questions about health insurance options, enrollment, and information pertaining to accessing coverage through the health insurance marketplace established by the Affordable Care Act.

This 24/7 availability means that consumers can receive assistance at any time, which is particularly crucial for those who might have urgent questions or require immediate support outside of standard business hours. The FFM Call Center’s trained representatives can help clarify policies, guide users through the application process, and answer questions about eligibility and benefits, making it an invaluable resource for those navigating health insurance options.

In contrast, while health hotlines, state health agencies, and local hospitals provide important services, they may not offer the same level of accessibility or be exclusively focused on health insurance inquiries at all hours.